Logs, logs, logs

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  Brian Schanen joined Autodesk in 2005 as a Product Designer and currently is a Customer Success Engineer for Autodesk’s Data Management products. Brian has taught at Autodesk University numerous times and has authored white papers on Vault and Productstream. He works with customers to implement a complete digital prototyping solution specializing in Autodesk Inventor, Autodesk Vault and Productstream. Brian lives near Detroit, Michigan.

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  Logs, logs, logs
  August 28, 2008, 09:24 PM Brian Schanen

  One of the most important facets of lodging a data management support case and probably the main delay in diagnosis and resolution is the collection and documentation of error logs. Below is a list of the important logs and locations where they can be found.

   

  Supporting your case with these logs goes a long way to identifying and rectifying the problem:

  Files	Client / Server	Location
  Installation Logs	Client  / Server	%temp%\ Prechecks.xml Prechecks.xls Autodesk Productstream 2009 Install.log Autodesk Productstream 2009 Setup.log Autodesk Vault 2009 Install.log Autodesk Vault 2009 Setup.log Autodesk Data Management Server 2009.log Autodesk Productstream Explorer 2009 Install.log Autodesk Productstream Explorer 2009 Setup.log “Logs for additional install components”
  SQL Installation Logs	Server	C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\
  Vault Error Logs (*.log) (XP, 2000, 2003)	Server	XP, 2000, 2003 – C:\Documents and Settings\All Users\Application Data\Autodesk\VaultServer\Filestore\ Vista – C:\Program Data\Autodesk\VaultServer\Filestore
  SQL Server Log Files	Server	C:\Program Files\Microsoft SQL Server\MSSQL$AUTODESKVAULT\LOG\
  Event Viewer Logs (System & App *.evt)	Client / Server	Start > Run > “eventvwr” > Open Right click Sys & App logs and “Save Log File As”
  IIS Logs (*.log)	Server	%systemroot%\System32\logfiles
  dwg & dwf iFilter Log Files	Server	C:\Documents and Settings\<ComputerName>\ ASPNET\Local Settings\Temp\
  Index Block Attributes (dwg files)	Server	C:\Program Files\Autodesk\Data Management Server 2009\Server\Web\Services\FilterConfig.xml

   

  -Brian Schanen

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